Owner Onboarding FAQs
We field questions every day about pricing, leasing, residents, maintenance… you name it! To assist you, we've compiled a list of frequently asked questions, along with our responses, on this page.
If you don't find the answer you're seeking, please don't hesitate to give us a call or click below to speak with us directly.
Contact Us-
What are the approval requirements?
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Why do you need my proof of ownership and insurance?
Providing proof of ownership and insurance helps us ensure that you are the legal owner of the property and allows us to manage the associated risks effectively. This is important for maintaining the security and integrity of our operations.
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Why does the property have to be vacant to market? Can I leave my personal belongings?
We require the property to be vacant and free of personal belongings before scheduling an initial walkthrough. This ensures our team can conduct a thorough evaluation and provide a detailed renovation estimate if any repairs are needed. -
Do I need to keep utilities on during vacancy?
Utilities need to remain on during the vacancy to ensure that all mechanical systems are functioning properly and to the prospective residents’ liking. Keeping the utilities on is crucial for our walkthroughs and any prospective showings, as it allows us to accurately assess the property’s condition. Once the property is leased, the resident will be responsible for transferring utilities to their name. -
What sites are the properties listed on?
You can view your property listed on our Evernest site by selecting the appropriate location here. Additionally, we showcase listings on a variety of popular platforms, including Zillow, Trulia, HotPads, Realtor.com, and more. -
Why doesn’t Evernest list on MLS?
We choose not to list on the MLS because other marketing channels can be more effective for reaching our specific target audience. We often find that alternative platforms better align with the preferences of potential tenants, allowing us to market more efficiently. Additionally, avoiding MLS listings helps us maintain more control over selfshowing schedules, ensuring greater availability and flexibility for prospective renters. -
When I have a question who is my main point of contact?
Your main point of contact will be your onboarding team member and, later, your property manager. They will act as your liaison and mediator, partnering with the leasing, underwriting, or accounting departments to address any questions or concerns you may have. -
Can I rent out room by room?
Renting room by room can be challenging due to increased management complexity, potential privacy issues, higher wear and tear, and more frequent tenant turnover. Additionally, it may raise insurance and legal concerns, as well as complicate compliance with zoning regulations. Renting the entire property to a single tenant or family often simplifies management and provides more stability. -
Why can’t you premarket the property while I or the current resident are in the property?
To respect the privacy and comfort of the current resident, we avoid pre-marketing the property while it's still occupied. Pre-marketing often involves showings and advertising, which could be disruptive. Once the property is vacant, we can effectively market it to potential renters, ensuring the best presentation and minimal inconvenience. -
What is self-touring and what are the benefits of self-touring?
Self-tours offer greater convenience, allowing prospective tenants to view the property on their own schedule. They increase availability, provide privacy during the viewing, and streamline the leasing process by reducing the need for scheduled appointments. -
How is rent collection handled?
Our residents receive courteous notifications about upcoming rent dues, fostering a more positive resident landlord relationship. -
Does Evernest sell real estate?
Yes, Evernest does assist with selling real estate. We understand that selling a property, especially one with a resident living in it, can be challenging. Our Evernest Brokerage team is here to guide you through the process and help you achieve a successful sale. -
Can I choose the resident?
We uphold a firm commitment to privacy and fairness. As such, we do not disclose any details from a resident's application to property owners. All application approvals are handled internally by our experienced team, adhering strictly to the Fair Housing guidelines. We aim to ensure a fair and equitable process for all involved. -
Can I rent to only section 8 residents?
We cannot rent to Section 8 tenants exclusively due to legal and fair housing requirements. Fair housing laws mandate that rental opportunities must be offered to all eligible applicants, regardless of their source of income. This ensures equal access to housing and prevents discrimination. Additionally, diversifying tenant applications helps us maintain a balanced and fair rental process.